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Why Digital Adoption is so Important?

“A man’s destiny is to learn because society with knowledge dominates the one who lacks it. There’s no room for Luddites and mediocrity in this fast running world.”

You invest much money by buying the latest software tools to improve your business process. (Great)

However, your employees and customers don’t leverage at all; because they aren’t sure how to use them efficiently- a cutback on ROI. (Not So Great)

Your team has brand-new software, but the question is- “Does your company truly leverage technology to its full extent?”

Is your company free from Silo Mindset Employees and part of the Digital Adoption Revolution?

What is Digital Adoption?

Digital adoption is a hot buzzword in the current business world. It means your company has leveraged the software assets to its most extensive. You not only learn the tool’s essential functions but also maximise its advanced features while unlocking new ideas and methods.

For instance,

Imagine a company subscribed to a new onboard tool that allowed new hires to upload e-copies of their photo, certificates, and id-proof documents. However, the employees didn’t know about this feature and manually submitted physical copies to HR.

Since they neglect to utilise the tool, this scenario is “A Poor Digital Adoption”.

It’s a very prevalent scenario.

So how do you fix this obstacle? Do you think it’s easy?- Just put the employees in a PowerPoint presentation classroom, and they’ll make the best use of it?



Your employees need proper training with a personalised demo for every team member and show them how they could leverage the new tool, helping them to be more fruitful.

Benefits of Digital Adoption:

  • Efficient & Competent Workforce.
  • Cost Reduction.
  • It maximises ROI.
  • Employee & Customer Satisfaction.
  • Customer Profile Insights.

Red flags that decline Digital Adoption:

You need to figure out your organisation’s current state. Here are some red flags when it comes to your employees and customers.


  • Hardly has any productivity even after using digital tools.
  • Performance is at the lowest point.
  • Frustration is high, and their morale falls.


  • Frustration is high.
  • Churn.
  • Low return on digital advancements.

Challenges of Employees digital adoption:

In-house employees face these common challenges:

Resistant to Change. Some employees fear change and believe it’ll affect their work. Some don’t have the persistence to learn about new technology.

Too much software. It could be an unpleasant process for employees, finding it challenging for them to leverage every software.

Challenges of Customer Digital Adoption:

  • Difficulty in grabbing the customer’s attention due to the noisy market.
  • Inadequate technological support that blocks your customers to tell them how to use your product.

How to drive Digital Adoption:

  • Focus on giving training to people, both for employees and customers.
  • Define and measure success.
  • Think and act long term.
  • Inspire your followers for digital adoption.
  • Share digital strategies or ideas to various digital transformation communities.


Change and leveraging technology are imperative in organisations leading to Digital Transformation. It’s the only way for future success. We pretty well talk about digital adoption but hardly matches with our Digital Action.

The truth is that an organisation has to face many challenges for digital adoption. However, with great support and training, you can bring a huge difference in your organisation. Dive deeper into our platform to know more about digital adoption.